
Once again we learned CRM is useful as a strategy to improve the financial status of this company. I think CRM is one of the most commons strategies to improve commerce. It’s very important to know what customers want and need. Just as I read in a recent article about Verizon Wireless opening its network to “any” device per: http://www.engadget.com/ 2007/11/27/verizon-wireless-opens-network-to-any-apps-any-device-in-2008/
This article basically states “Any device (including applications) tested and certified in VZW's new $20 Million test lab is fair game for use on their wireless network. In other words, Verizon becomes the data pipe, and nothing more for these new "bring-your-own" customers. It's too early to say if this is a watershed moment or not.” This is going to be effective early 2008. I think they are changing due to customer needs. It hasn’t been using Android software platforms which it will accept. Also there is a lot of competition out there such as the iPhone. I think the next step for Verizon should be using SIM cards like Tmobile and other providers.

